
Staff Member #1
Biography of instructor/staff member #1
This course introduces the learner to Service cloud features and functionalities in SalesForce. The learner will learn how to manage customer cases & solutions and configure case team and how to configure and manage entitlements with Milestones and SLA (Service Level Agreement) for service teams. The learner will also be able to setup and manage Service contracts.
By end of the modular course, the learner will be able to design, document and configure Service Management Processes.
This course is equivalent to the following SalesForce certification courses together:
Learners will create the implementation plan for their company and respective modules. Learners will understand how to accomplish their project deliverables along with timelines.
The learners must perform E-learning and Lab Exercises for each of the Instructional Units with online support.The learner will also attend flipped class sessions conducted by Instructors. Subsequently, the learner shall perform a modular project with the guidance of an Industry expert who acts as a Project Mentor.
By end of the course, the learner will be able to understand the following:
By end of the course, the learner will be able to perform the following activities for an enterprise using Salesforce:
Please reference the course catalog on lithan.com.
Biography of instructor/staff member #1
Biography of instructor/staff member #2
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The course requires a computer running Microsoft Windows 7 or later.
Course Number
MASTER-SF2Classes Start
Mar 01, 2019