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MASTER-NICF-CRM Administration (SF) [CRS-Q-0031815-ICT] Lithan

Enrollment in this course is by invitation only

About This Course

his course introduces the learner to configurable features in Salesforce and how to navigate around the configuration pane for Salesforce Administration. This course will explain on how to manage users and deal with login issues as well as how to configure security model for data and Salesforce features. The learner will learn how to import or export data using data migration tools and build reports and dashboards.

By end of this module, the learner will be able to set up Sales Administration Activities and Integration with Outlook or Gmail or Google Drive This course is equivalent to the following SalesForce certification course together:

    • Salesforce Proficiency Pack for Administrators (SPPA)

The learners should perform E-learning and Lab Exercises for each of the Instructional Units with online support. The learner will also attend flipped class sessions conducted by Instructors. Subsequently, the learner shall perform a modular project with the guidance of an Industry expert who acts as a Project Mentor.

Get Knowledge

By end of the course, the learner will be able to understand the following:

    • SalesForce Business logic, UI, Security, data model features
    • SalesForce Data Architecture & relationship model User Interface Settings & Advanced
    • User Interface
    • Data Loader & other salesforce connectors
    • Salesforce1 Mobile applications
    • User Management, Applications, and resources to maximize the benefit
    • Use of sandboxes and types of sandboxes available
    • Changing Tab Names and Labels
    • Advanced Setup Search & Impact on Setup Menu Items
    • Salesforce Data Security Model & Types of record-level security
    • Standard and Custom Objects: Concepts, differences and relationships
    • Capabilities and implications of data validation tools
    • Capabilities and use cases for the work flow & approval process

Get Skills

By end of the course, the learner will be able to perform the following activities while implementing Salesforce in an enterprise:

    • Set your company profile, activities, calendar, and configure Salesforce settings
    • Customize application, data validation & debugging
    • Configure data backup and import/export data Create reports, build dashboards and present data with visual summarizes
    • Configure workflows to automate business processes
    • Create sandboxes
    • Identify the steps to set up and/or maintain a user
    • Set Up the User Interface in Salesforce Classic


Please reference the course catalog on

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Frequently Asked Questions

What web browser should I use?

The Open edX platform works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

See our list of supported browsers for the most up-to-date information.

What computer should I use?

The course requires a computer running Microsoft Windows 7 (or later) or a IOS 10.5 (or later).

  1. Course Number

  2. Classes Start

    Feb 01, 2019